Effective Date: 25 March 2025 · Last Updated: 25 March 2025
Welcome to Wellbeing United Kingdom Limited's privacy policy. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your personal information when you visit our website https://wellbeing-pharmacy.co.uk, use our services, or interact with our community pharmacies.
This privacy policy applies to all personal data we collect through:
This website is not intended for children under 16 years of age. Where we provide services to children, we require explicit consent from a parent or guardian.
Wellbeing United Kingdom Limited (Company Number: 06994034) is the data controller responsible for your personal data. When we refer to "Wellbeing Pharmacy", "we", "us", or "our" in this policy, we mean Wellbeing United Kingdom Limited.
Registered Address: 8 Prior Deram Walk, Coventry, CV4 8FT, United Kingdom
Phone: 02476672886
Our Data Protection Officer is Mohammad Mohsin Raza, Director of Operations. If you have any questions about this privacy policy or wish to exercise your data rights, please contact:
Email: legal@wellbeing-pharmacy.co.uk
Address: Data Protection Officer, Wellbeing United Kingdom Limited, 8 Prior Deram Walk, Coventry, CV4 8FT, United Kingdom
You have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator (www.ico.org.uk). However, we would appreciate the opportunity to address your concerns directly before you contact the ICO.
We collect and process the following categories of personal data:
As a community pharmacy, we may collect health-related information including:
We only collect health information where necessary to provide safe and effective pharmaceutical services, and we rely on your explicit consent or our legitimate interests in providing healthcare services.
Directly from you:
Automatically:
From third parties:
We process your personal data based on:
| Purpose | Data Types | Legal Basis |
|---|---|---|
| Account registration and management | Identity, Contact, Account | Contract performance |
| Providing pharmacy services and prescriptions | Identity, Contact, Health, Transaction | Contract performance, Legitimate interests |
| Age verification for restricted products | Identity, Date of birth | Legal obligation |
| Website functionality and user experience | Technical, Usage | Legitimate interests |
| Customer service and support | Identity, Contact, Communication | Contract performance, Legitimate interests |
| Fraud prevention and security | Identity, Contact, Technical | Legitimate interests |
| Delivery services | Identity, Contact, Transaction | Contract performance |
| Analytics and website improvement | Technical, Usage (anonymized) | Legitimate interests |
| Compliance with pharmacy regulations | All relevant data | Legal obligation |
Currently, we do not send marketing emails. If we introduce email marketing in the future, we will:
We may use social media platforms for marketing purposes, which will be governed by their respective privacy policies.
We may share your personal data with:
We may disclose your information where required by law, court order, or to protect our legal rights.
Important: We do not sell your personal data to third parties for their marketing purposes.
We implement appropriate technical and organizational security measures to protect your personal data, including:
Despite our security measures, no system is completely secure. We will notify you and relevant authorities of any data breaches as required by law.
We retain your personal data for the following periods:
After these periods, we will securely delete your data unless we have a legal obligation to retain it longer.
We do not transfer your personal data outside the UK or European Economic Area (EEA). All data processing occurs within the UK.
We use cookies and similar technologies to:
You can control cookies through your browser settings. For detailed information, please see our Cookie Policy.
We sell age-restricted products and therefore implement age verification processes. We do not knowingly collect personal data from children under 16 without parental consent. If you are under 16, please ensure a parent or guardian provides consent before using our services.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
For any questions about this privacy policy or our data practices, please contact:
Data Protection Officer: Mohammad Mohsin Raza
Email: legal@wellbeing-pharmacy.co.uk
Phone: +44 2476672886
Address: Wellbeing United Kingdom Limited, 8 Prior Deram Walk, Coventry, CV4 8FT, United Kingdom
Information Commissioner's Office (ICO):
Website: www.ico.org.uk
Phone: 0303 123 1113
This privacy policy is effective as of 25 March 2025 and was last updated on 25 March 2025.
Book an appointment online or visit your nearest Wellbeing Pharmacy branch. Our expert team is ready to support you.